Will you feel comfortable sitting face-to-face, getting your feet measured and having help trying on shoes?
“As long as the associate had a mask and a new pair of gloves on.” Female, 26
“I will feel comfortable enough once the restrictions are lifted,” Female, 54
“I trust my local stores and consider their employees friends.” Male, 45
“In about 3 weeks to a month, I’ll feel comfortable sitting face-to-face with someone.” Female, 29
“After restrictions are lifted, I would be okay with a sit-and-fit. Today, with restrictions, I would feel better with an online chat for suggested fit and a option to return or exchange.” Female, 50
“I’m sorry, but I will not become a germaphobe. We can’t let this change us.” Male, 45
“Likely not. I’ve loved the local run specialty stores offering virtual fittings, and would absolutely support that tech moving forward.” Male, 39
“As long as the associate doesn’t appear to be sick, I will feel fine with it.” Male, 31
“Once the hype dies down and cases aren’t spreading as rapidly, I will feel safe with this option again.” Female, 28
“I didn’t sit-and-fit before the virus; I won’t sit-and-fit after.” Female 48
“So long as companies are taking necessary safety measures to ensure employees and customers are practicing good health measures, I will feel comfortable continuing my support of independent stores.” Male, 27
“Retail employees should be aware of proper etiquette when providing service. Ask from a safe distance if the customer needs assistance. Clarify if it would be ok to measure, fit, and assist in trying on shoes. Wear gloves when handling boxes. When in close proximity, don a mask. The store that provides this kind of service will be the most successful.” Male, 58
“Not really sure about this quite yet. I would like to try on my shoes — just maybe not have someone do that for me.” Female, 58
